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FAQ

Frequently Asked Questions

What is the difference between the REME HVAC and AOP HVAC ?

Both of these unique whole home units reduce bacteria, viruses, mould spores, VOCs and odours throughout your mechanically ventilated space, both in the air and on surfaces. The REME HVAC has an added technology that removes allergens like dust, dander, and pollen and inorganic particulates like soot/smoke particles from the air.

How are the REME HVAC and AOP HVAC different from a UV / PCO purifier ?

Our whole property air purifiers are installed in the supply ventilation duct and enrich the whole property to reduce bacteria, virus, mould spores, odours, allergens and inorganic particulates. UV/PCO purifiers only provide passive treatment within the duct. In other words all the air must pass through the duct to treat it.

How often do I need to replace the REME HVAC or AOP HVAC cell (bulb)? How do I know if the cell needs replacing?

The output of the unit reduces with time. After two years (up to 25,000 hours) of operation, it is recommended to change out the replaceable cell.

Is there any maintenance to perform on the system besides replacing the cell every two years?

No maintenance is required once the unit has been installed!

Where is the best place to install the REME HVAC or AOP HVAC unit?

The best location for your REME HVAC or AOP HVAC unit is in the supply plenum, just after the ventilation unit. This allows for optimal operation and full distribution throughout the ventilated space.

What is the best way to connect/wire the REME HVAC or AOP HVAC unit?

For optimal performance and maximum cell life we recommend that the REME HVAC and/or AOP HVAC be wired so that it runs continuously.

My REME HVAC has a RED or GREEN light lamp indicator. What does that mean?

The indicator light on the REME HVAC was changed from green to red in November of 2017. The light simply indicates that the unit is powered. If the light is on, whether the colour is green OR red, your unit is receiving power.

After installation of the REME HVAC / AOP HVAC I’m noticing a smell. Is that ok?

Some people may notice a slight smell after installation and some people don’t notice anything at all. It has been described as similar to fresh, clean outdoor air, but can be stronger at first for those who have a particularly keen sense of smell. You will notice the smell subdue over time. If not please contact us.

Why can’t I smell my REME HVAC / AOP HVAC working anymore?

If you are one who happens to love the smell that the REME HVAC/AOP HVAC produces throughout your home or workplace, you may feel as though it has stopped working when you can no longer smell it. It’s ok! It is still working! Rest assured that if the indicator light is on, your system will continually provide over 2 years, or over 25,000 hours of fresh, clean, purified air.

How do I know if my REME HVAC / AOP HVAC unit is working?

If your indicator light is on, your unit is working and will provide up to 25,000 hours, or over two years of fresh, clean, purified air.

Is there a chart for adjusting the REME HVAC output to match supply air flow ?

Yes. The REME HVAC / AOP HVAC Cell has an adjustable shroud – see chart

If my shroud is closed all the way on the REME HVAC / AOP HVAC, will that extend the life of my cell?

The shroud positioning has no effect on the life of the REME cell. The shroud will only help to control the output of the REME HVAC based on the air flow of the ventilation system.