Skip to main content
About Better Indoors

Leaders in Indoor Air Quality
and Healthy Buildings

ABBE/PCA Certificated Surveyor of Dampness in Buildings
NIC EIC Approved Contractor
City Guilds Qualified

Who We Are


Our award winning multi faceted business is built on years of deep experience and peerless knowledge combined with industry leading quality, service and outcome excellence. Our strong reputation is based on these values. We provided our expert services in over 24,000 properties all over the UK from the Channel Islands to Scotland. Our customers and verticals include governmental bodies, social housing ALMOs and local authorities, education, hospitality and healthcare, and numerous public and private sector property owners, landlords and agents/intermediaries. We hold industry recognised specialist certifications, accreditations and memberships.

Our PCA/ABBE CSDB certified damp and mould and accredited radon surveying and solutions business offers best-in-class root cause diagnosis, precise measurements and outcomes that always deliver permanent remediation. We are experts in understanding the true root cause of damp issues including condensation, black mould and wall surface damage/discolouration and accurately diagnosing structural damp and timber decay. We are members of Property Care Association, Radon Council and UK Radon Association.

H&V News Awards 2024 Winner
Air Guardian - Air is treated in the room and on surfaces

Our NICEIC certified MVHR / complex ventilation retrofits and our F-Gas certified Air Conditioning design, installation and maintenance businesses can undertake any project, delivering best-in-class performance, quality and value for money.

Our expert IAQ Testing services provide visibility across all 3 IAQ pollutant categories (microbials, particulates and gases). Our IAQ Solutions create extra layers of protection beyond improved ventilation. Comprising patented Active Air Purification technology and invented in the late 1990s, our Photohydroionisation™ technology is the world’s most validated and proven zero ozone technology and is widely used in over 4 million applications in over 125 countries around the world.

In 2024 we were awarded the H&V News Awards Building a Safer Future Award for our multiple radon mitigation design and installation work packages for Government of Jersey where we installed over 200 systems and successfully reduced radon levels that were significantly above the UK Action Levels (Domestic and Commercial) to below the UK Target level in every building.

24K+

surveys done

15K+

problem solved

99%

Happy Clients

Our History


2013

Founded on Expertise

Launched to deliver damp and mould surveying and whole-home ventilation retrofits under franchise to a leading national manufacturer co-founded by Ron Russell-Hobbs.

Managed three major territories across the South and ranked #2 in UK sales.

2018

Expanding Our Scope

Diversified beyond damp and mould into radon and wider indoor air quality (IAQ).

Introduced advanced ventilation retrofits and active air purification technology, setting new standards in performance and innovation.

2019–2020

Defining Our Identity

Created the Better Indoors and Air Guardian brands as registered trademarks, reflecting our growth from ventilation solutions into full-spectrum IAQ expertise.

2020–2022

National Recognition

Delivered major IAQ and air purification projects for Lloyds of London, Mishcon de Reya, Birmingham Airport, BUPA and Wembley Stadium.

Expanded into IAQ Testing and F-Gas certified air conditioning services.

2024

Award-Winning Achievement

Received the H&V News “Building a Safer Future” Award for our radon mitigation work for the Government of Jersey.

Installed 200+ systems, reducing radon to below UK target levels in every building.

Today

Leaders in IAQ Innovation

Recognised UK-wide for expertise, integrity and proven results across 24,000+ properties.

Certified specialists in damp, mould, radon, ventilation and indoor air quality, delivering permanent, measurable outcomes.

Qualifications, Certifications, Accreditations and Memberships


ABBE/PCA Certificated Surveyor of Dampness in Buildings
NIC EIC Approved Contractor
City Guilds Qualified
  • PCA/ABBE Level 3 Certified Surveyor of Dampness in Buildings (CSDB).
    Note I have not yet sat the Timber module although I have been fully trained by PCA
  • PCA/ABBE Legal, Health & Safety Aspects
    for the Investigation and Control of Timber and Dampness in Buildings
  • NICEIC Domestic Ventilation
    Certificate in Installation and Commissioning of Domestic Ventilation Systems
  • City & Guilds Level 2 Award
    FGas/ODS Regulations – Category 1
  • City & Guilds Certificate
    in Split Air Conditioning System Installation and Commissioning
  • Ellis Training – BRA Flame Brazing Certificate
  • REFCOM Member (REF1019338)
  • Safe Contractor Health & Safety Accreditation – Certificate NA5915
  • Asbestos Awareness - eLearning at Work
  • Licenced Waste Carrier
    Lower Tier Carrier, Broker, Dealer (Licence No: CBDL441178)

  • Property Care Association Contractor Member
  • Radon Council Member

  • UK Radon Association Member

  • Institute of Environmental Sciences Associate

  • IAQ Management Association Member

  • UK Indoor Environments Group Member

  • APPG Healthy Homes and Buildings - Stakeholder

Happy family enjoying a healthier indoor environment
What Drives Us

Driven by Service Excellence and Client Fulfilment


One of the most important motivations is a constant desire for end-to-end service excellence from initial understanding of each problem or accurate assessment of each requirement through to over-delivery of solutions.

Andrew’s business career in the UK and Internationally over many years prior has provided a solid foundation to base this upon. Another key motivation is the unique feeling of fulfillment, pride and satisfaction we feel when we solve our clients problems. One of Andrew’s first recollections of this unique feeling was in 2013 when an elderly customer started crying with joy when she realised she had at last found the solution to her annual mould problem that had caused her so much anguish and distress over the years. Andrew got more reward from that one moment than at any time in his 25 year City career and his desire to achieve similar outcomes for clients remains one of the most important driving forces behind the business today.

Our Mission

The mission of Better Indoors is to create better, healthier, more productive and more energy efficient indoor spaces.


Our Values


Knowledge and Experience

Knowledge and Experience

Quality and Compliance

Quality and Compliance

Customer Satisfaction

Customer Satisfaction

Service Excellence

Service Excellence

The Context


Condensation damp and mould, radon and IAQ problems in British properties

Our solutions transform indoor spaces of domestic, commercial and industrial buildings, eliminating the root causes of common complex problems whilst simultaneously transforming energy efficiency.

Our core value proposition is the quality and effect of our services which derives from our knowledge and understanding of the root causes of common indoor environmental problems such as damp/mould, odours, allergens, viral transmission, radon, CO2 plus our deep experience of successful design/specification and installation/commissioning of solutions.

If you are a homeowner or a landlord you have probably experienced ineffective damp/mould treatments where the problem eventually returns or radon treatments where levels remain elevated. Most people put this down to differing/new (and elusive) root causes or just accept the outcomes when in fact the prior treatments/specifications never adequately addressed the true root cause in the first place. This shocking truth is down to endemic ignorance across the property industry combined with ineffective/inefficient guidance and recommendations enshrined in Building Regulations / official websites and the overwhelmingly most common approach by profit driven stakeholders to build to minimum standards and costs.

Read Full Article

 

contact us

We Make It Simple to Get Expert Help.